FAQS and What to Expect
What if my dog does not like water?
We are used to helping nervous dogs into the water. Initial sessions are taken slowly at the dogs pace and we use treats and toys to help them be at ease. We can also have buoyancy jackets that can help nervous dogs become more confident in the water. However, if a dog gets too stressed at any point the hydrotherapist has the right to stop the session.
Is the water warm?
The water is heated to between 28 and 30 degrees, which is the optimum temperature for the dog to gain therapeutic benefits.
Why do you need vet consent?
As per the Veterinary Surgeons Act 1966, all therapists must work under veterinary referral. This ensures the dog is suitable for hydrotherapy and the hydrotherapist is aware of any relevant medical history. We can organise the consent with your vet.
Can I get in the pool with my dog?
Unfortunely we do not allow members of the public into the pool. However, there will always be a qualified hydrotherapist in the pool at all times with your dog. There are seats poolside so you can watch and help motivate them for their swim.
Can I claim the cost of hydrotherapy on my insurance?
You need to check with your insurance provider that they cover hydrotherapy treatment. We are members of both NARCH and ICH, and we are fully insured, so if the insurance cover hydrotherapy we meet the criteria.
Will there be other dogs there?
No, sessions are on a one to one basis only. We leave time between appointments and ask for owners to keep their dogs in the car until called in to avoid any incidences with dogs meeting, especially as we will have dogs with medical issues or post surgery dogs in attendance.
Will the chlorine harm my dog?
No, the water chemicals are tested at least 3 times per day to ensure they are within safe ranges and is safe and hygienic for dogs to swim in. The pool is also cleaned multiple times per day. Our Hydrotherapists are trained in water management.
What should I bring with me?
All you need to bring is some of your dogs favourite toys and treats to motivate them and give them a positive experience. You can also bring a towel/drying coat to keep them warm after the session, especially in the colder months.
Before you visit
Legally we must receive consent and medical history from your veterinarian before conducting any hydrotherapy or massage therapy treatment, even for fun swims. This is a straight forward process, and is arranged by the hydrotherapist.
All you need to do is fill out an initial intake form. Sometimes if the dog has not been to the vet in a while it may require a vet check.
Preparing your dog
Your dog must not be fed for 2 hours before the hydrotherapy session, otherwise they cannot be in the pool. You can bring your dogs favourite toy/treats and a towel or drying coat for after. Please ensure your dog has recently gone toilet before coming into centre.
Initial Assessment
All new dogs to the centre must have an initial assessment. During this session the hydrotherapist will assess the dogs statically, dynamically, range of motion and will perform a palpation. This allows the hydrotherapist to give the dog the best treatment personalised to them. Then the hydrotherapist will habituate the dog to all equipment including the pool. The initial assessment includes the first swim or massage.
We allow 90 mins for the initial assessment so it can be taken at your dogs pace and not rushed. It may not take the full 90 mins depending on your dogs needs.
Follow up Appointments
All follow up hydrotherapy or massage therapy appointments will include a quick re-assessment and then the treatment you have booked in for.
After your Appointment
All dogs will get rinsed off after the pool and rough dried. You may want to bring a towel or drying coat to keep them warm, especially in the winter.
Your vet and others in the multidisciplinary team will get updates and progress reports on your dogs treatment.
Parking
There is onsite parking right outside of the centre. It is a very short walk and flat, so suitable for most dogs to walk on.